Shell Oil Company Kenya has given a detail advertisement for the job of Customer Service Centre Co-ordinator. Candidates applying for the following positions should have all the basic qualification as mentioned in the main advertisement at www.shell.com. The application received last date 15 July, 2011. Regarding Shell Oil Company Kenya Job is given as follow.
Detail of the Customer Service Centre Co-ordinator Job at Shell Oil Company Kenya
Job Title: - Customer Service Centre Co-ordinator
The Role: -
- Receive inbound service calls or receive visiting customer requests
- Identify customer needs and provide service within agreed service levels.
- Take/amend orders, provide credit clearance, communicate delivery details to the depots and handle related queries/complaints.
- Receive maintenance requests, arrange for repairs with the relevant maintenance function and handle related queries/complaints.
- Log all customer contacts and follow up on a regular basis to ensure that they are fulfilled on time.
- Receive service requests and readily provide product information.
- Provide invoice/statement details such as advising account balances.
Minimum Requirements: -
- University Degree preferably in Business related studies preferably with a Call Centre Customer Service working experience with good product knowledge.
- Must have good communication skills, selling skills and be a team player.
How to Apply: -
Interested and qualified candidates please send your detailed resume with your cellphone contact via email to hr@ksl.shell.com or to the following address:
The Human Resource Manager,
Kenya Shell,
P.O Box 43561, 00100,
Nairobi.
Only short listed applicants would be contacted.
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