Quality Analyst (Uganda) Vacancy at International Business Machines (IBM)

International Business Machines (IBM) has given a detail advertisement for the job of Quality Analyst (Uganda). Candidates applying for the following positions should have all the basic qualification as mentioned in the main advertisement at www.ibm.com. The application received last date of submission. Regarding International Business Machines (IBM) Job is given as follow.

Detail of Quality Analyst (Uganda) Job at International Business Machines (IBM)

Job Title: - Quality Analyst (Uganda)

Ref No: - MBPS-0415048

The Continuous Improvement, Quality and Training Analyst will manage and ensure a quality service provision through identification of training needs and delivery of education as identified by both IBM and Transport for London. You will ensure the training programme covers all operational requirements and you will work alongside all the business managers to achieve/exceed IBM’s standards for quality, training, productivity and customer satisfaction.

You will identify and implement innovative ways in which to improve customer satisfaction results to ensure a consistency of quality in the service provided to the client.

This position significantly influences and will establish processes that will meet business objectives and address customer requirements in order to positively improve customer satisfaction through excellent customer services.

This role is critical in ensuring IBM achieves/exceeds customer satisfaction results in line with the contractually agreed Performance Indicators (PI’s) and Business Performance Indicators (BPI’s).

Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.

Required: -

• High School Diploma/GED
• At least 3 years experience in Strong communication and planning skills
• At least 3 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels
• At least 3 years experience in Time-management skills
• At least 3 years experience in Excellent Administration skills
• At least 3 years experience in Initiative and effective negotiation and persuasion skills
• At least 3 years experience in Flexibility and ability to and deliver in demanding and changing circumstances
• At least 3 years experience in Knowledge and understanding of IBM business and services policies, practices and procedures
• English: Fluent

Preferred: -

• Bachelor's Degree
• At least 5 years experience in Strong communication and planning skills
• At least 5 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels
• At least 5 years experience in Time-management skills
• At least 5 years experience in Excellent Administration skills
• At least 5 years experience in Initiative and effective negotiation and persuasion skills
• At least 5 years experience in Flexibility and ability to and deliver in demanding and changing circumstances
• At least 5 years experience in Knowledge and understanding of IBM business and services policies, practices and procedures

How to Apply: -

Interested and qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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